We have designed most of this page in a question format as it can be easier to find the specific information you require.

How much is postage?
With in Australia postage is Free. For international clients please contact me with the information of where you live and I can quote you a price for Shipping.
 
How Long Does It Take To Receive My Purchase?
We will ship your item as soon as payment clears. If you’re paying by eCheque through PayPal please keep in mind that it can take 4-5 working days to clear. Other PayPal payments clear immediately. PLEASE NOTE: Bank transfers take approx 1-3 days to appear in my account after being transferred. I will dispatch your item within 24 hours of payment clearing, usually quicker, unless it’s a weekend or public holiday (Australia Post does not deliver on these days). Your item is sent via registered mail which comes with an individual Tracking number and we give a time line of approx 10 days for delivery. Most of the time it will arrive between 2-6 days depending on where you live.

What postage services do you use?

All items are sent via Australia Post eParcel. This is a secure, trackable method and the best choice for large or small items. If you would prefer an express, please contact us prior to bidding for a quote. International shipping is via Registered Airmail.
 
Do you offer Express postage service?
Yes we do offer express postage service. Please contact me if you wish to use this service, as there will be an extra charge for the service.

 
Will you deliver to a Post Office Box?
Yes we can deliver to a Post Office Box. You will need to show ID when collecting your item from your Post Office.

How will my item be packed?
All products are carefully packaged. We use quality packing materials to help ensure your item arrives in the condition you see on our listings.
 
I’m concerned my item may get damaged in transit. What precautions can I take?
Transit Damage insurance is offered with all Saddles and is highly recommended. It is an extra option available for only $15. Whilst we take many steps to ensure your item arrives safely, we cannot be responsible for the carelessness of delivery personal. If you choose to not take out insurance YOU are assuming all responsibility if the item is damaged or lost during transit.
 
I live outside of Australia and want to buy one of your products. Do you ship overseas?
Yes we do ship all our products worldwide, except our saddles. Drop us an email with your country of residence and we can give you a price to ship to your country.  Due to size and shape of the saddles, freight costs are very expensive. We are currently trying to source a freight company that will make shipping cost viable for our valued foreign customers. 

Do you offer a returns policy?

We offer a 14 days return policy for our items. If you discover that the item does not fit or is not what you wanted you are welcome to return it for a refund. Please check the list of requirements below:

> We must be notified within 14 days of you receiving the item that you intend to return it. The item must then be returned within 14 day following this notification.

> The item must be returned in original unused condition. 

> The item must be securely packages and posted back via registered post with a tracking number for security.

> Postage is the buyers responsibility for all returns.

> If the item has sustained damage in transit or is not returned as noted above a revised refund amount may apply.

> There is a $20 restock fee that is charge with all saddle returns

> Buyers must agree to these policy's before returning their item.

All item prices include GST.

Shipping & Delivery

Please make sure the address you enter via the checkout process is CORRECT as we send our items to THAT ADDRESS and we are not liable or responsible if you made a mistake or do not inform us of any changes.
We do not ship any items unless you supply us with a contact phone number for the courier.

Dispatch of goods is during business hours from Monday - Friday.

The items will not be shipped until payment has been received in full.

Once payment is received we will send you an email informing you that your goods have been dispatched. If you request transit damage insurance then there is will be an extra cost within Australia only.
Elite Saddle Company is at no time responsible for the items once they are shipped and in possession of the courier company. On the day of shipping you will be emailed your tracking number so YOU can track your item at all times. Even if you have purchased transit damage insurance. Any claims do not include further shipping and handling costs.
If an item arrives damaged you MUST mark the Proof of Delivery Docket as "DAMAGED GOODS" prior to signing.
"Insurance claims MUST be made within the first 24 hours after delivery. Failure to make a claim instantly will result in you forfeiting your right to make a claim. Original packaging MUST be kept, and digital photos need to be taken of the unopened package, the inside of the packaging and the damaged item itself."
These rules are directly from the shipping company and are beyond our control. Items may get damaged in transit and this is not the responsibility of Elite Saddle Company. We only ship items in perfect working order from our warehouse.

In most cases you will receive your goods quickly but please allow up to 10 working days for them to arrive.

If you have not received your item after 5 working days, please contact us immediately so we can track your item and secure its location.

We will do everything we can to ensure the delivery of your item is prompt and in good condition. All packages leave our warehouse in perfect condition so if you choose not to get shipping insurance, we can ultimately not be held responsible for lost, stolen or damaged goods.
This includes any damage from the courier during delivery.

Saddle Terms and Conditions

We understand that all saddles do not fit all horses. If your saddle purchase does not fit your horse, we must me notified within 14 days of you receiving the item that you intend to return it. The item must then be returned within 14 day following this notification.

A refund of the final sales price less shipping and handling fees and a $20 restocking fee will be issued. Buyers are responsible for return shipping costs and for sufficiently packed of the saddle. Refunds will not be issued for damaged saddles.
You must supply a photo of the saddle sitting on your horse to prove that is does not fit your horse before a refund will be granted. No refunds are offered if the saddle is not returned in Brand New condition or if you have changed your mind about your saddle purchase.

Problems

Please contact us if there is any problem and we will endeavour to resolve it. info@elitesaddlecompany.com or use Contact Us on the site.