All item prices include GST.

All pictures displayed in our products are for illustration purposes only.

All descriptions are provided in the best of our knowledge.  While all care is taken, any errors or omissions in the item details are unintentional.

We offer a 14 days return policy for our items. If you discover that the item does not fit or is not what you wanted you are welcome to return it for a refund. Please check the list of requirements below:

> We must be notified within 14 days of you receiving the item that you intend to return it. The item must then be returned within 14 day following this notification.

> The item must be returned in original unused condition. 

> The item must be securely packages and posted back via registered post with a tracking number for security.

> Postage is the buyers responsibility for all returns.

> If the item has sustained damage in transit or is not returned as noted above a revised refund amount may apply.

> There is a $20 restock fee that is charge with all saddle returns

> Buyers must agree to these policy's before returning their item.

Shipping & Delivery

Please make sure the address you enter via the checkout process is CORRECT as we send our items to THAT ADDRESS and we are not liable or responsible if you made a mistake or do not inform us of any changes.
We do not ship any items unless you supply us with a contact phone number for the courier.

Dispatch of goods is during business hours from Monday - Friday.

The items will not be shipped until payment has been received in full.

Once payment is received we will send you an email informing you that your goods have been dispatched. If you request transit damage insurance then there is will be an extra cost within Australia only.
Elite Saddle Company is at no time responsible for the items once they are shipped and in possession of the courier company. On the day of shipping you will be emailed your tracking number so YOU can track your item at all times. Even if you have purchased transit damage insurance. Any claims do not include further shipping and handling costs.
If an item arrives damaged you MUST mark the Proof of Delivery Docket as "DAMAGED GOODS" prior to signing.
"Insurance claims MUST be made within the first 24 hours after delivery. Failure to make a claim instantly will result in you forfeiting your right to make a claim. Original packaging MUST be kept, and digital photos need to be taken of the unopened package, the inside of the packaging and the damaged item itself."
These rules are directly from the shipping company and are beyond our control. Items may get damaged in transit and this is not the responsibility of Elite Saddle Company. We only ship items in perfect working order from our warehouse.

In most cases you will receive your goods quickly but please allow up to 10 working days for them to arrive.

If you have not received your item after 5 working days, please contact us immediately so we can track your item and secure its location.

We will do everything we can to ensure the delivery of your item is prompt and in good condition. All packages leave our warehouse in perfect condition so if you choose not to get shipping insurance, we can ultimately not be held responsible for lost, stolen or damaged goods.
This includes any damage from the courier during delivery.

Warranties

All warranties are a manufacturers warranty unless otherwise stated in the individual listing. This warranty does not cover transit damage or damage caused by neglect or misuse of the product. This includes not using the item within it's recommended limits.

Please purchase if you agree to these terms & conditions. 

Saddle Terms and Conditions
We understand that all saddles do not fit all horses. If your saddle purchase does not fit your horse, we must me notified within 14 days of you receiving the item that you intend to return it. The item must then be returned within 14 day following this notification.

A refund of the final sales price less shipping and handling fees and a $20 restocking fee will be issued. Buyers are responsible for return shipping costs and for sufficiently packed of the saddle. Refunds will not be issued for damaged saddles.
You must supply a photo of the saddle sitting on your horse to prove that is does not fit your horse before a refund will be granted. No refunds are offered if the saddle is not returned in Brand New condition or if you have changed your mind about your saddle purchase.

Problems

Please contact us if there is any problem and we will endeavour to resolve it. info@elitesaddlecompany.com or use Contact Us on the site.