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GENERAL FAQs

Who is Elite Saddle Company and where are you located?

Elite Saddle Company is an Australian owned, Queensland based equestrian products business. We are dedicated to designing and delivering quality equestrian products that allow you to enjoy your riding experience. Our head designer has more than 30 years equestrian experience. 

You can read more about Elite Saddle Company in our ads, on our website or by following us on Facebook, YouTube or Pinterest. We are here to help you with any questions. If you cannot find the information you need, please contact us – annie@elitesaddlecompany.com

Do you offer a returns policy?

Yes we do. We offer a 14 day return policy on all items. If you discover the item does not fit or isn’t what you wanted, you are welcome to return the item in accordance with these conditions

We must be notified within 14 days of you receiving the item that you intend to return it. The item must be returned in original unused condition, be securely packaged and returned via registered post with a tracking number supplied. Return postage is the buyers responsibility on all items including damaged goods.

If the item has sustained damage in transit or is not returned as noted above a revised refund amount may apply. A $20 restock fee is charged on all saddle returns and buyers must agree to these terms prior to returning their item.

What can I expect when I shop with Elite Saddle Company?

Elite Saddle Company are committed to providing affordable quality equestrian products that are designed to last. Our products come with a 12 month warranty and all products come with bonus information on horse riding tips and product care information to ensure you get maximum use from your equipment.

The team is committed to providing you with reliable advice and product information. There are detailed photos and videos in our product descriptions and if you need further information our email address is annie@elitesaddlecompany.com  

We offer a variety of secure payment options, secure postage and ensure the products are packed with quality materials to keep your purchase secure during shipping.

 

 

POSTAGE FAQs

How much is postage?

Postage on all saddles is $50 within Australia, all other items are $12. The Portable Tack Box has a seperate freigh cost.

The freight costs for the Portable Tack Box are listed in the ads. We’ve included tables to help calculate costs using your post code. You can also add the tack box to your shopping cart and put your post code in to give you the freight cost. If you have any queries please contact us and we’ll help with the calculation.

How long does it take to receive my item?

Items are shipped within 24 hours of cleared payment unless it's a weekend or public holiday in which case the item is shipped on the next working day. Your item is sent via registered mail which comes with an individual Tracking number. The approximate time is 10 days for delivery however in our experience items usually arrive between 2-6 days depending on where you live.

If you have purchased the Portable Tack Box we will be sending you a tracking number once it has been sent by our agent Toll Ipec.

What postage service do you use?

All items except the Portable Tack Box are sent by Australia Post eParcel as it is a secure, trackable method. If you want an express service instead of registered, please let us know and we will provide you with a quote.

Do you offer Express post?

Yes. Express postage service is offered. Please contact us if you want to know the additional charges for the express service using Australia Post eParcel.

Do you combine shipping?

Yes. We offer combined shipping.

Do you deliver to a PO Box address?

Yes we can deliver all items to a post office box. You will need to show ID when collecting your item from your post office. The only item that cannot be delivered to a PO Box address is the Portable Tack Box as it is sent via Toll Ipec. A street address and phone number is needed and you need to sign on delivery.

I am concerned my item may get damaged during transit. What precautions can I take? 

Transit Damage insurance is offered with all saddles and is highly recommended. This option costs $15. Whilst we take every step to ensure your item arrives safely, we cannot be responsible for the carelessness of delivery personal. If you choose to not take out insurance on the saddles you assume all responsibility if the item is damaged or lost during transit.

WARRANTY FAQs

Do all your products come with a warranty? 

Absolutely! All Elite Saddle Company products have a 1 year warranty. The warranty covers faulty products and not damage caused by neglect, misuse or using the product for something other than which it is intended.

Does the warranty cover transit damage?

The warranty does not cover transit damage. We offer customers the opportunity to purchase transit insurance.

There is a problem. How do I return the product for assessment?

The faulty item is to be returned to Elite Saddle Company with the purchaser to pay shipping costs. We will assess the damage and either arrange for repair, refund or replacement dependent upon the cause of fault.

SADDLE & PRODUCT FAQs

What kind of leather do you use in your saddles?

Elite Saddles are made from a variety of materials. Each product ad describes the leather used. We use high quality buffalo leather, Argentinian and English leather and some saddles are made from a synthetic leather and synthetic suede. All materials are selected based on their strength, durability and quality.

What if the Saddle does not fit?

If you find that the saddle you have purchased does not fit your horse; I offer a refund on your purchase price. You must contact Elite Saddle Company within 14 days from the postal date to organise the return. After 14 days all saddle sales are considered closed. The saddle must be returned in new condition and postage is the responsibility of the purchaser.

What are full quarter horse bars?

Bars in a Western and Half-breed saddles are part of the saddle tree. They run either side of the horse’s spine and come in 4 sizes to fit most horses.

Regular Quarter Horse bars - gullet width: 5 3/4" - 6"

Semi-quarter horse bars - gullet width: 6" - 6 1/2"

Full quarter horse bars - gullet width: 6 3/4" - 7"

Extra-wide quarter horse bars - gullet width: 7"+

 

Where are your products made?

We use several Asian based manufacturers to keep the price as low as possible and to access the high quality materials used in our products.

What is the difference between COB and FULL size?

The Cob size bridles are designed to fit a horse approximately 14hh to 15.2hh. The Full size bridle will fit a horse approximately 15.3hh to 16.1hh

Do you have these in different colours?

Every style and colour we have in our range is displayed in our store, please contact us if you have a request, as we are constantly researching product and any suggestions are appreciated.