Purchasing & Return Policy
All item prices include GST.
All pictures displayed in our products are for illustration purposes only.
All descriptions are provided in the best of our knowledge. While all care is taken, any errors or omissions in the item details are unintentional.
Payment options
There are a few different ways you can pay for your items. We have PayPal, Credit Card, Direct Debit and zipPay.
zipPay
We have teamed up with zipPay to let you shop now and pay later for online purchases! zipPay is a simple, secure and convenient payment option that allows you to shop today and pay later for your online purchases.
Shop better, faster & smarter online with zipPay!
Why use zipPay?
- Interest-free
- Full payment flexibility
- Nothing to pay today
- Sign up instantly
How zipPay works
Online
1. Simply select zipPay at the checkout.
2. Create or sign into your account in seconds and confirm your purchase.
3. Order is processed by our warehouse and delivered to you.
4. Log into your zipPay account to set up repayments - full payment flexibility to suit your lifestyle!
FAQs
How can you buy now and pay later with zipPay?
Creating your very own zipPay account is simple! Select zipPay at checkout or get pre-approved now. Just go to www.zippay.com.au
All that is required is your social media account (we won’t post to your account) and to confirm the details that you would normally enter when shopping online. (e.g. Name, email, mobile, DOB and gender).
Subject to approval, this process takes only seconds after, which allows you to complete your purchase and pay for it when it suits you!
Once you’re approved for your zipPay shopping account, you can continue to reuse it as much as you like.
Who can create an account?
Any Australian citizen or permanent resident who is 18 years or older may be eligible for a zipPay account.
How much does it cost?
At the end of every month, you can choose to pay off your balance in full, or simply make a payment that suits your budget (note: there is a minimum repayment of $40 per month required). A Monthly Service Fee of $6 applies.
This fee is waived if you pay your balance in full by your due date.
There is no establishment fee to setup your account and it is interest free! If you have repaid your balance down to $0 by your due date (up to 60 days after your purchase), you will never be charged any additional fees.
What account limits are available with zipPay?
When a customer applies for an account they are allocated a limit up to $1,000. The customer’s limit is automatically assigned at account creation and determined by zipPay's risk and credit lending policy. Account limits available to customers are $250, $500 and $1000.
All zipPay customers are eligible for a limit increase after three months of activity on the account, up to a maximum of $1000. A good repayment history would be beneficial to a limit increase assessment.
What is the minimum repayment required each month?
The minimum payment required each month is $40 (or balance outstanding, if less than $40), however you can set your repayments higher if you wish to pay the purchase off quicker.
How do I make my repayments?
To ensure you never miss a payment, you can setup a direct debit to automatically make repayments. This can be set to run for as much as you like and as frequently as you like (as long as you pay at least the minimum of $40/month, or balance outstanding)
Alternatively, a one-off payment can be made at anytime by simply logging into your zipPay Digital Wallet and selecting 'Make a Payment'. Payments can be made online by debit card, credit card or BPAY.
When is my repayment due & what costs are involved?
A statement at the start of each month, outlining any transactions made and balance owing, will be sent to you. You will have until the end of the next month to pay off your purchases in full with no fees*. No interest will be charged.
*$6 service fee may apply if purchases not paid in full by scheduled due date.
Once you have repaid your balance down to $0, the account will simply remain open waiting for you to use again to make additional purchases with no fees.
What if my account limit does not cover the cost of the purchase?
In this instance, you will be prompted to make a co-payment before completing the purchase. A debit or credit card can be used to make the co-payment at the time of the purchase.
Are there any additional fees charged for using a zipPay account?
A monthly service fee of $6 applies.
This fee is waived if the balance is paid by the due date.
No balance. No fees.
Are there any exclusions to what can be purchased with zipPay?
Gift cards and instore only products cannot be purchased with zipPay.
Can I use zipPay instore?
No, zipPay can only be used for online purchases.
Questions?
Call: 1300 ZIPPAY (1300 947 729)
Email: customercare@zipmoney.com.au
For more information visit: https://www.zippay.com.au
Return Policy
I offer a 14 days return policy for my items. If you discover that the item does not fit you are welcome to return it for a refund. Please check the list of requirements below, it is very important that items come back in Original condition.
We must be notified within 14 days of you receiving the item that you intend to return it. The item must then be returned within 14 day following this notification.
- The item must be returned in original unused condition.
- The item must be securely packages and posted back via registered post with a tracking number for security.
- Postage is the buyers responsibility for all returns.
- If the item has sustained damage in transit or is not returned as noted above a revised refund amount may apply.
Buyers must agree to these policy's before returning their item.
Shipping & Delivery
Please make sure the address you enter via the checkout process is CORRECT as we send our items to THAT ADDRESS and we are not liable or responsible if you made a mistake or do not inform us of any changes.
We do not ship any items unless you supply us with a contact phone number for the courier.
Dispatch of goods is during business hours from Monday - Friday.
The items will not be shipped until payment has been received in full.
Once payment is received we will send you an email informing you that your goods have been dispatched. If you request transit damage insurance then there is will be an extra cost within Australia only.
Elite Saddle Company is at no time responsible for the items once they are shipped and in possession of the courier company. On the day of shipping you will be emailed your tracking number so YOU can track your item at all times. Even if you have purchased transit damage insurance. Any claims do not include further shipping and handling costs.
If an item arrives damaged you MUST mark the Proof of Delivery Docket as "DAMAGED GOODS" prior to signing.
"Insurance claims MUST be made within the first 24 hours after delivery. Failure to make a claim instantly will result in you forfeiting your right to make a claim. Original packaging MUST be kept, and digital photos need to be taken of the unopened package, the inside of the packaging and the damaged item itself."
These rules are directly from the shipping company and are beyond our control. Items may get damaged in transit and this is not the responsibility of Elite Saddle Company. We only ship items in perfect working order from our warehouse.
In most cases you will receive your goods quickly but please allow up to 10 working days for them to arrive.
If you have not received your item after 5 working days, please contact us immediately so we can track your item and secure its location.
We will do everything we can to ensure the delivery of your item is prompt and in good condition. All packages leave our warehouse in perfect condition so if you choose not to get shipping insurance, we can ultimately not be held responsible for lost, stolen or damaged goods.
This includes any damage from the courier during delivery.
Warranties
All warranties are a manufacturers warranty unless otherwise stated in the individual listing. This warranty does not cover transit damage or damage caused by neglect or misuse of the product. This includes not using the item within it's recommended limits.
Please purchase if you agree to these terms & conditions.
Saddle Terms and Conditions
We understand that all saddles do not fit all horses. If your saddle purchase does not fit your horse, we must me notified within 14 days of you receiving the item that you intend to return it. The item must then be returned within 14 day following this notification. The saddle must be returned in Original condition. Please do not apply oil to leather saddles if you intend to return them.
A refund of the purchase price will be issued. Buyers are responsible for return shipping costs and for sufficiently packed of the saddle. Refunds will not be issued for damaged saddles.
No refunds are offered if the saddle is not returned in Brand New, Original condition.
Terms
Agreement Between Customer And Elite Saddle Company. This Web site is offered to you, the customer by Elite Saddle Company and the Elite Saddle Company branch office in your country. Your use of this Web site and/or your acceptance without modification of the terms, conditions, and notices contained herein constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorized to use this Web site.
Personal And Non-Commercial Use Limitation. This Web site is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site.
Copyright And Trademark Notices All contents of this Web site are: Copyright © 2015 Elite Saddle Company. All rights reserved. Elite Saddle Company and our logo are trademarks or registered service marks of Elite Saddle Company. Work & Travel and other names of Elite Saddle Company products and/or services referenced herein are property of Elite Saddle Company.
Liability Disclaimer. The information, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Elite Saddle Company, its affiliates and/or its respective suppliers may make improvements and/or changes in this web site at any time. Elite Saddle Company and/or its respective suppliers make no representations about the suitability of the information, products, and services contained on this web site for any purpose. Elite Saddle Company shall use reasonable care and skill in carrying out the services contained in this web site. Elite Saddle Company, its affiliates, and/or its respective suppliers hereby disclaim all warranties, terms and conditions with regard to this information, products, and services, including all implied warranties, and conditions, of merchantable quality, fitness for a particular purpose, title, and non-infringement. In no event shall Elite Saddle Company, its affiliates and/or its suppliers be liable for any, indirect, incidental, punitive, special, or consequential damages arising out of or in any way connected with the use of this web site or with the delay or inability to use this web site, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site, (including, but not limited to loss of use, data, profits, savings or opportunities), whether based on contract, tort, strict liability or otherwise, even if Elite Saddle Company, its affiliates, or any of its suppliers has been advised of the possibility of damages. Except in relation to liability for death or personal injury for which no limit applies. Elite Saddle Company, its affiliates and/or its respective suppliers shall be liable for direct loss arising out of the use of this web site, whether based on contract, tort, strict liability or otherwise, up to a maximum of the total value of the transaction under which the claim arises for any one event or series of connected events. This does not affect your statutory rights as a consumer.
No Unlawful Or Prohibited Use. As a condition of your use of this Web site, you warrant to Elite Saddle Company that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
Use Of Bulletin Board, Chat Rooms and Other Communications Forums. If this Web site contains bulletin boards, chat rooms, or other message or communication facilities (collectively "Forums"), you agree to use the Forums only to send and receive messages and material that are proper and related to the particular Forum. By way of example, and not as a limitation, you agree that when using a Forum, you shall not do any of the following:
You acknowledge that all Forums are public and not private communications. Further, you acknowledge that chats, postings, conferences, and other communications by other users are not endorsed by Elite Saddle Company, and such communications shall not be considered reviewed, screened, or approved by Elite Saddle Company. Elite Saddle Company reserves the right for any reason to remove without notice any contents of the Forums received from users, including without limitation bulletin board postings. Elite Saddle Company reserves the right to deny in its sole discretion any user access to this Web site or any portion thereof without notice.
Modification Of These Terms And Conditions Elite Saddle Company reserves the right to change the terms, conditions, and notices under which this Web site is offered.
Tell Us What You Think
Please contact us if there is any problem and we will endeavor to resolve it info@elitesaddlecompany.com or use Contact Us on the site.