Purchasing & Return Policy

All item prices include GST.

All pictures displayed in our products are for illustration purposes only.

All descriptions are provided in the best of our knowledge.  While all care is taken, any errors or omissions in the item details are unintentional.

Return Policy

We offer a 14 days return policy for our items. If you discover that the item does not fit or is not what you wanted you are welcome to return it for a refund. Please check the list of requirements below:

We must be notified within 14 days of you receiving the item that you intend to return it. The item must then be returned within 14 day following this notification.

The item must be returned in original unused condition. 

The item must be securely packages and posted back via registered post with a tracking number for security.

Postage is the buyers responsibility for all returns.

If the item has sustained damage in transit or is not returned as noted above a revised refund amount may apply.

Buyers must agree to these policy's before returning their item.

Shipping & Delivery

Please make sure the address you enter via the checkout process is CORRECT as we send our items to THAT ADDRESS and we are not liable or responsible if you made a mistake or do not inform us of any changes.
We do not ship any items unless you supply us with a contact phone number for the courier.

Dispatch of goods is during business hours from Monday - Friday.

The items will not be shipped until payment has been received in full.

Once payment is received we will send you an email informing you that your goods have been dispatched. If you request transit damage insurance then there is will be an extra cost within Australia only.
Elite Saddle Company is at no time responsible for the items once they are shipped and in possession of the courier company. On the day of shipping you will be emailed your tracking number so YOU can track your item at all times. Even if you have purchased transit damage insurance. Any claims do not include further shipping and handling costs.
If an item arrives damaged you MUST mark the Proof of Delivery Docket as "DAMAGED GOODS" prior to signing.
"Insurance claims MUST be made within the first 24 hours after delivery. Failure to make a claim instantly will result in you forfeiting your right to make a claim. Original packaging MUST be kept, and digital photos need to be taken of the unopened package, the inside of the packaging and the damaged item itself."
These rules are directly from the shipping company and are beyond our control. Items may get damaged in transit and this is not the responsibility of Elite Saddle Company. We only ship items in perfect working order from our warehouse.

In most cases you will receive your goods quickly but please allow up to 10 working days for them to arrive.

If you have not received your item after 5 working days, please contact us immediately so we can track your item and secure its location.

We will do everything we can to ensure the delivery of your item is prompt and in good condition. All packages leave our warehouse in perfect condition so if you choose not to get shipping insurance, we can ultimately not be held responsible for lost, stolen or damaged goods.
This includes any damage from the courier during delivery.

Warranties

All warranties are a manufacturers warranty unless otherwise stated in the individual listing. This warranty does not cover transit damage or damage caused by neglect or misuse of the product. This includes not using the item within it's recommended limits.

Please purchase if you agree to these terms & conditions. 

Saddle Terms and Conditions
We understand that all saddles do not fit all horses. If your saddle purchase does not fit your horse, we must me notified within 14 days of you receiving the item that you intend to return it. The item must then be returned within 14 day following this notification.

A refund of the final sales price will be issued. Buyers are responsible for return shipping costs and for sufficiently packed of the saddle. Refunds will not be issued for damaged saddles.
No refunds are offered if the saddle is not returned in Brand New condition. 

Terms

Agreement Between Customer And Elite Saddle Company. This Web site is offered to you, the customer by Elite Saddle Company and the Elite Saddle Company branch office in your country. Your use of this Web site and/or your acceptance without modification of the terms, conditions, and notices contained herein constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorized to use this Web site.

Personal And Non-Commercial Use Limitation. This Web site is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site.

Copyright And Trademark Notices All contents of this Web site are: Copyright © 2015 Elite Saddle Company. All rights reserved. Elite Saddle Company and our logo are trademarks or registered service marks of Elite Saddle Company. Work & Travel and other names of Elite Saddle Company products and/or services referenced herein are property of Elite Saddle Company.

Liability Disclaimer. The information, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Elite Saddle Company, its affiliates and/or its respective suppliers may make improvements and/or changes in this web site at any time. Elite Saddle Company and/or its respective suppliers make no representations about the suitability of the information, products, and services contained on this web site for any purpose. Elite Saddle Company shall use reasonable care and skill in carrying out the services contained in this web site. Elite Saddle Company, its affiliates, and/or its respective suppliers hereby disclaim all warranties, terms and conditions with regard to this information, products, and services, including all implied warranties, and conditions, of merchantable quality, fitness for a particular purpose, title, and non-infringement. In no event shall Elite Saddle Company, its affiliates and/or its suppliers be liable for any, indirect, incidental, punitive, special, or consequential damages arising out of or in any way connected with the use of this web site or with the delay or inability to use this web site, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site, (including, but not limited to loss of use, data, profits, savings or opportunities), whether based on contract, tort, strict liability or otherwise, even if Elite Saddle Company, its affiliates, or any of its suppliers has been advised of the possibility of damages. Except in relation to liability for death or personal injury for which no limit applies. Elite Saddle Company, its affiliates and/or its respective suppliers shall be liable for direct loss arising out of the use of this web site, whether based on contract, tort, strict liability or otherwise, up to a maximum of the total value of the transaction under which the claim arises for any one event or series of connected events. This does not affect your statutory rights as a consumer.

No Unlawful Or Prohibited Use. As a condition of your use of this Web site, you warrant to Elite Saddle Company that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Use Of Bulletin Board, Chat Rooms, And Other Communications ForumsIf this Web site contains bulletin boards, chat rooms, or other message or communication facilities (collectively "Forums"), you agree to use the Forums only to send and receive messages and material that are proper and related to the particular Forum. By way of example, and not as a limitation, you agree that when using a Forum, you shall not do any of the following:

 

  1. Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

  2. Publish, post, distribute, or disseminate any defamatory, infringing, obscene, indecent, or unlawful material or information.

  3. Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.

  4. Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.

  5. Delete any author attributions, legal notices, or proprietary designations or labels in any file that is uploaded.

  6. Falsify the origin or source of software or other material contained in a file that is uploaded.

  7. Advertise or offer to sell any goods or services or conduct or forward surveys, contests, or chain letters.

  8. Download any file posted by another user of a Forum that you know, or reasonably should know, cannot be legally distributed in such manner.

You acknowledge that all Forums are public and not private communications. Further, you acknowledge that chats, postings, conferences, and other communications by other users are not endorsed by Elite Saddle Company, and such communications shall not be considered reviewed, screened, or approved by Elite Saddle Company. Elite Saddle Company reserves the right for any reason to remove without notice any contents of the Forums received from users, including without limitation bulletin board postings. Elite Saddle Company reserves the right to deny in its sole discretion any user access to this Web site or any portion thereof without notice.

Modification Of These Terms And Conditions Elite Saddle Company reserves the right to change the terms, conditions, and notices under which this Web site is offered.

Tell Us What You Think
Please contact us if there is any problem and we will endeavor to resolve it
info@elitesaddlecompany.com or use Contact Us on the site.